This privacy policy applies to all services operated by CLOUDSCAPE TECH PTE. LTD. (hereinafter referred to as “the Company”, “we”, “us” or “our”), formulated in compliance with the Personal Data Protection Act (PDPA) of Singapore. This policy explains how we collect, use, store, disclose and protect your personal data when you visit our official website, register accounts and place online orders.
1. Collection and Use of Personal Information
When you use services provided by CLOUDSCAPE TECH PTE. LTD., we may require you to provide relevant personal information. CLOUDSCAPE TECH PTE. LTD. will collect, process and protect your personal data strictly in accordance with this privacy policy and Singapore PDPA regulations.
The following sections illustrate all categories of personal information we collect and corresponding legitimate usage scenarios under Singapore local laws.
We may collect your personal information when you complete account registration, place merchandise orders, apply for software updates, or contact our customer support team, including but not limited to your full legal name, residential delivery address, valid contact number, personal email address, marketing communication preferences and other order-related supporting details.
To comply with Singapore local customs clearance rules and statutory regulatory requirements, we may request government-issued identity documents for identity verification only in cross-border logistics customs clearance scenarios. We will never collect sensitive personal data without legitimate legal grounds.
With your explicit consent, we may send you marketing emails and SMS notifications regarding new product launches, system upgrade announcements and online campaign activities. In accordance with Singapore PDPA requirements, you may opt out of all marketing communications at any time by modifying your personal communication preferences in your member account or clicking the unsubscribe link in marketing emails.
We will send mandatory transaction and service notifications, including order payment confirmation, logistics delivery updates and after-sales progress reminders. These service notifications are essential for normal order fulfilment and platform operation, and you are not allowed to unsubscribe from these mandatory service messages.
2. Collection and Use of Non-Personal Information
We collect anonymous metadata including user occupation, system language preference, postal code, unique device ID, access source URL, general geographic location and system time zone. Such anonymous data is used to analyse overall user behaviour trends and optimise our product functions, service logic and targeted advertising content.
We record platform service usage logs including user search keywords to improve search matching accuracy and service response efficiency. We only record user IP addresses when necessary to maintain stable website server operation and prevent network attacks.
Our official shopping platform, official marketing emails and online advertisements adopt standard internet tracking tools, including cookies, pixel tags and web beacons. These technologies help us analyse user browsing habits, count website page traffic, evaluate marketing campaign effects and carry out iterative platform optimisation.
In line with global standard website operation practices, we automatically collect and store server log information, including visitor IP address, browser type, system language, operating system, website access date and exact access timestamp.
Pixel tags embedded in marketing emails can confirm successful email delivery and email opening status, helping us reduce redundant marketing messages and improve communication efficiency.
We may disclose your personal information when required by binding Singapore local laws, legal proceedings, valid court orders or official requests from Singapore government regulatory authorities and public agencies.
We reserve the right to disclose necessary personal data to protect our official terms of service, maintain platform operational security and safeguard legitimate rights of other registered users. In case of company restructuring, merger, enterprise acquisition or asset transfer, all stored personal user data will be legally transferred to the subsequent third-party business entity in compliance with PDPA requirements, and we will ensure the new data processor follows the same privacy protection standards.
CLOUDSCAPE TECH PTE. LTD. attaches great importance to personal data security protection. We adopt standard TLS (Transport Layer Security) end-to-end encryption technology to protect your personal data during network transmission. All user personal data is stored in physically secured Singapore local server facilities with strict access permission control. All user account passwords are fully encrypted permanently in local storage, even when cooperating with qualified third-party cloud storage service providers.
3. Privacy Inquiries & Complaints (PDPA Compliance)
After receiving your personal data access requests, data deletion requests or privacy complaints, our dedicated compliance team will reply and handle your application within the time limit required by Singapore PDPA. For complex privacy-related cases, we may ask you to provide supplementary verification documents. All formal privacy complaints will receive complete written official responses.
4. Policy Revision
Company Name: CLOUDSCAPE TECH PTE. LTD.
Governing Regulation: Personal Data Protection Act (PDPA）