At our store, we always ensure all products pass strict quality inspection before local delivery across Singapore. We adhere to Singapore consumer protection guidelines for all after-sales services. If you receive a defective product, please rest assured that we provide a simple and customer-friendly return & refund solution. We sincerely apologize for any inconvenience brought to your shopping experience.

What should you do when you receive a defective product?

If you are unsatisfied with your purchased goods, please follow the steps below:

1. Contact our customer support team via website instant chat or official email within 30 calendar days after receiving the parcel in Singapore.
2. Submit clear photos or original videos to show complete product quality defects without editing.
4. For non-quality related return or exchange applications, buyers need to cover both return shipping fee and re-delivery shipping fee.

Can I return or cancel my order if it is not a quality issue?

1. Free order cancellation is available before parcel dispatch. Once the order has been shipped via Singapore local courier, order cancellation is not supported.
2. For non-quality related return or exchange applications, buyers need to cover both return shipping fee and re-delivery shipping fee.
3. All return and exchange requests must be submitted within 30 days after parcel collection.
4. You can get a full refund without returning goods under the following situations: local courier confirms parcel loss or serious in-transit damage; store sends wrong goods, wrong size or wrong customized printed products.

Can I return worn, damaged goods or products with removed tags?

All returned items must remain in brand-new original condition: unworn, unwashed, complete with original tags, labels and intact official packaging.

We do not accept returns for products marked with non-returnable labels, flash sale clearance goods and free complimentary gifts, complying with local Singapore e-commerce after-sales regulations.

Refund Processing Rules (Singapore Local Standard)

1. We will initiate official refund within 7 Singapore local working days after confirming your after-sales application.
2. You can choose to refund to your original payment account. Credit card and debit card refunds require an extra 3-7 working days for bank processing, which depends on local Singapore bank settlement rules.
3. Original shipping cost, logistics insurance fee and local delivery surcharge are non-refundable under any circumstances.
4. All card payment orders support refund application within 14 days after transaction completion, following Singapore local financial settlement requirements.

Important Reminder for Singapore Local Returns

Do not return parcels directly to the sender address printed on the outer packaging, as it is not our official Singapore designated return warehouse address.

Please contact our customer support team first before arranging any return or exchange. Kindly only send returned packages to the official return address provided by our support staff. Any wrong delivery address will cause return delay and affect your refund progress, and we will not be responsible for losses caused by wrong return addresses.dresses.